Effective Date: 4th January 2024
Thank you for choosing Phoenix Guidance for your tutoring and life coaching needs. At Phoenix Guidance, we are committed to ensuring the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website and services.
1. Information We Collect
1.1 Personal Information: When you sign up for our tutoring or life coaching services, we may collect personal information such as your name, email address, phone number, and payment details.
1.2 Website Usage Data: We may collect non-personal information, including but not limited to, your IP address, browser type, operating system, and pages visited on our website. This helps us improve our services and enhance user experience.
2. How We Use Your Information
2.1 Providing Services: We use your personal information to deliver tutoring and life coaching services, including communication, scheduling, and billing.
2.2 Improving Services: Non-personal information helps us analyze trends and enhance the functionality of our website for a better user experience.
2.3 Communication: We may use your email address to send updates, promotional materials, and important information related to our services. You can opt-out of promotional emails at any time.
3. Data Security
3.1 Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
3.2 Payment Information: All payment transactions are processed securely through reputable payment gateways.
4. Sharing Your Information
4.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, provided they adhere to our privacy standards.
4.2 Legal Compliance: We may disclose your information if required by law or in response to legal processes.
5. Your Rights
5.1 Access and Correction: You have the right to access and correct your personal information. You can do this through your account settings or by contacting us at contact@phoenixguidance.co.uk.
5.2 Data Deletion: You can request the deletion of your account and personal information by contacting us at contact@phoenixguidance.co.uk. However, certain data may be retained for legal and business purposes.
6. Changes to the Privacy Policy
6.1 Updates: We may update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes through our website or email.
7. Contact Information
If you have any questions or concerns regarding our Privacy Policy, please contact us at:
Phoenix Guidance
Email: contact@phoenixguidance.co.uk
Thank you for trusting Phoenix Guidance with your tutoring and life coaching journey.